Accepted payment options
We accept PayPal payments in US Dollars only. PayPal allows customers to pay using their credit or debit cards. PayPal account balances and bills accounts without sharing your personal information to the public.
Please Note: Unfortunately POPSTAR Cosmetics cannot offer you a refund or exchange for any lipstick or lip-gloss or cosmetics products due to possible hygiene concerns.
We ship via Registered AirMail with Track-and-Trace information for selective destinations. Standard shipping (approximately 3-7 business days) for domestic delivery and 5-14 business days for international orders. Please allow 2-3 days before your order information show up on the Track-and-Trace link provided to you. If you have not received your order within the estimated time, please email us at firstname.lastname@example.org
INTERNATIONAL SHIPPING DISCLAIMER
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by POPSTAR Cosmetics, please contact your local government for specific details. By completing your order you agree to pay all applicable fees.
Delivery time varies, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.
How is your order processed?
All orders are processed and shipped on business days only; Monday through Friday excluding major holidays. Orders placed on Sunday or holidays will be processed on the next business day. Most orders are processed within 24-48 hours after payment has cleared.
Does anyone else see the information that I provide to POPSTAR Cosmetics?
We respect your privacy. The information you provide will not be given to any third party.
Where can I buy POPSTAR Cosmetics?
At this time, purchases can only be made on www.popstarcosmetics.com
Are Popstar Cosmetics products tested on animals?
NO! POPSTAR Cosmetics are NOT tested on animals! All ingredients are listed on the seals of our products.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at: email@example.com
What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages. However please contact customer service immediately via email at firstname.lastname@example.org
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that he or she enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned to us.