The safety and wellbeing of our team and customers is our top priority. We're doing all we can to keep Popstar Cosmetics Online Store open for you, following government guidance and advice, and listening to our customers, team, and experts. So, we've introduced a number of important measures that we want to share with you.
Your orders and deliveries
We really want to keep Popstar Cosmetics here for you, so please bear with us during this ever-changing situation as we do our best to limit any delays, ensuring your deliveries get to you as quickly and safely as possible. We'll also continue to follow all government guidelines and respond to them for the benefit of our Popstars community.
In view of the substantial reduction in flight frequencies or even cancellation of flights to major destinations by airlines, temporary suspension of e-Express service to 13 destinations, namely the United States, the United Kingdom, Spain, France, Ireland, Canada, Australia, New Zealand, Japan, South Korea, Latvia, Israel and the Philippines. We have no choice but to ship by sea to these destinations instead. Shipping will take up to 45 - 60 days to get to some destinations.
At our warehouses, we've taken additional steps to protect our Popstars there. As well as ensuring social distancing in our warehouse and communal areas, we're staggering break and shift times, and have increased our already high standard of hygiene with regular deep cleans and readily available hand sanitizer.
And for our office in Hong Kong, we've asked our Popstars to work from home. And we promise to keep you inspired through this uncertain time, too.
Please look after yourself and stay connected.